Post-Conference Workshops: Wednesday, 30 August 2017


9:00 AM - 12:00 PM Using Design Thinking to Improve Health Outcomes: Encouraging Stakeholders to Think Creatively and Managing Cultural Change During Capital Investment

Stefano Scalzo, Manager, Design Services – Infrastructure Planning and Delivery, Department of Health & Human Services
We know that today more so than ever, we must innovate to progress the delivery of better quality health services preferably more aligned with effecting the determinants of health.

But how do we garner radical thinking and true innovation amongst clinicians often tasked with preparing new models of care? Furthermore, how can Design Thinking elicit this change?

Transformative thinking and the ability to bring creative ideas to life is empowering and as healthcare professionals, we’re presented with opportunities to influence business leaders to foster practices that enable cultures of innovation to thrive.

For real innovation to take practice, change management must form part of the journey. This interactive workshop is designed to provide insights and knowledge in the application of Design Thinking and provide a practical, first-hand experience of an ideation tool that can be applied in your business context.

Learning Outcomes will include:
  • Design Thinking and ideation
  • Radical thought, problem identification and assumption challenging
  • Imagineering
  • The Equisse Strategy- empowering clinicians to innovate
  • Journey mapping and communication
  • Concept design and design development
  • Learning from the arts
  • Assessing how to implement some immediate innovation in your area


Stefano Scalzo

Manager, Design Services – Infrastructure Planning and Delivery
Department of Health & Human Services


12:30 PM - 3:30 PM Overcoming Commissioning Challenges To Smoothly Transition Into Your New or Redeveloped Facility

Robyn Brigden, Senior Health Services and Facility Planner, TSA Management
In this workshop, we will explore the challenges faced during the commissioning process. Using recent project examples and lessons learnt, we will look at reasons for commissioning success and gain an understanding of the complex interdependencies in operationally commissioning a hospital.

More extensive systems commissioning for new hospitals and major redevelopments are an effective means of identifying and addressing operational risks before patients, staff or visitors walk through the doors of a new facility.

In this session we aim to answer the question of whether patient care and other operational processes can be put through the same vigorous testing and training as technical systems.

Topics that will be discussed include:
  • Programming and planning for parallel commissioning/build processes
  • Project Governance and resourcing
  • Effective workforce planning
  • Use of advanced simulation techniques
  • Use of go/no go surveys
  • Effective MME Integration


Robyn Brigden

Senior Health Services and Facility Planner
TSA Management