Smartgroup is one of Australia’s leading providers of employee benefits and workforce optimisation services for the government, health and corporate sectors.
 
Central to everything we do is our commitment to delivering an exceptional experience to our customers; from the calls we take in our customer service centre and industry-leading technology we develop, to the add-on services we provide, like workforce management systems and employee share plan administration.
Smartgroup has been recognised with a number of awards in the areas of service excellence, employee engagement, and innovation.
• NSW State winner for Service Excellence, Customer Service Institute of Australia (CSIA) – Medium Business category: 2011, 2012, 2013, 2014, 2015
• NSW winner Customer Charter, Customer Service Institute of Australia (CSIA) – 2015
• National winner for Service Excellence, Customer Service Institute of Australia (CSIA) – Medium Business: 2012
• Aon Hewitt Best Employer – 2013, 2014
• BRW Top 50 Most Innovative Companies – 2013, 2014
• National Service Champion, Customer Service Institute of Australia (CSIA) - 2016
• National Winner, Call Centre Excellence (50 - 149 fte), AusContact - 2016
• NSW State Winner, Call Centre Excellence (50 - 149 fte), AusContact - 2016
• Winner of Viatek Innovation Award, Ballarat Business Awards - 2016
• AFR 50 Most Innovative Companies - Smartgroup (#11) and Smartfleet (#30) - 2016